• You must be a BT customer with a BT phone line*.
• You must be over 18 years of age and have one of the following major credit or debit cards: Visa, MasterCard, Switch or Delta.

*Subject to the availability of ADSL on your local exchange.

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Yes, you can make calls, fax or even dial the Internet (ie, an ordinary dial-up Internet connection with another computer) whilst online with ADSL. You will receive a bill from your current phone operator for phone calls as normal.

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ADSL allows you to directly connect one computer. But others may easily be connected through the connection using Windows connection sharing or other networking solutions. If you connect using a modem with an Ethernet port, you can connect that to a hub or switch.

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Contact our admin team on 0870 743 0585 if you wish to cancel your Zetnet ADSL account.

Please note: there is a minimum contract period of 12 months.

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Zetnet can transfer your ADSL connection to your new location if you have had Zetnet ADSL for a minimum of one month. A moving charge of £50 ex VAT will be charged. However, depending on the location of your new home, you may not be able to get the service, as you need to live in a ADSL-enabled area. There may be a break in service of several days when you move, and it's a good idea to give us plenty of notice. Even if you keep the same phone number, the ADSL service will have to be moved. A minimum 12 month contract will apply to your connection in the new location.

To check if your future location is in a ADSL-enabled area and to arrange your move, call the ADSL sales team on 0870 743 0565.

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Your ADSL connection is only available on the line with the phone number you provided when registering for our service. However, if you have several sockets in the house using the same phone number, you can connect to whichever socket you choose. Just remember to plug a filter into each socket and that only one computer at a time can use the Zetnet ADSL service.

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Filters - also known as micro-filters - are little gadgets that you need if you are using a ADSL modem on a phone line that is shared with ordinary phones. It makes sure that the digital ADSL signals do not interfere with ordinary voice signals, and vice versa - and allows you to chat on the phone while simultaneously surfing the Internet at high speed.

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Phone extension cables have been known to cause problems in the past so we advise you not to use an extension cable.

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PC

• Pentium 200Mhz
• 32MB RAM
• CD-ROM player
• Video card/display 800 x 600, 256 colours
• 150MB free on hard drive (dependant on Operating System)

Mac

• PowerPC 601 or equivalent
• 200Mhz
• 32MB
• Two-speed CD-ROM player
• Video driver/display 800 x 600, 256 colours
• 100MB free on hard drive
• Mac OS 8.6 or higher
• Network (Ethernet) port

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Yes, BT Select Services are supported, including Call Waiting, Call Return and Caller Display.

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There are a number of less common services that have compatibility issues:

• Subscriber Private Metering
• 30K loop
• Private Circuits (leased lines)
• Red Care
• BT DataStream or VideoStream
• Featurenet 5000 services
• Private Branch Exchange (PBX or PABX) Lines
• Telephone lines delivered over optical fibre (TPON)
• ISDN/HomeHighway [*]

For more information about the above compatibility issues, please contact our ADSL Technical Support team on 0870 748 2368.

[*] ISDN and Highway lines can be converted by us to analogue phone lines for the purpose of providing ADSL. If we arrange this, it will happen on the same day as your ADSL is enabled. BT charge for this conversion.

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No, you need to revert to an analogue line, which can then be upgraded to the new service. We can arrange this for you, and the conversion will happen on the same day as your ADSL is installed. This will be subject to a line check and Zetnet cannot provide any guarantees that the service will be available. Minimum contract periods may also apply to any ISDN/Home Highway contracts you already have, and BT will charge for the conversion.

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Both payments will be taken from your credit card or debit card.

The date of your first monthly (or quarterly) payment will depend on the date you register for ADSL. For example, if you register for ADSL on 1 April 2002, the first monthly payment will be taken 10 days later on 11 April 2002. Your next monthly payment will be due on 11 May 2002 and on the 11th day of every month thereafter.

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Customers do have the option of paying for a number of ADSL services quarterly or annually, this does depend on the package you are subscribing to. Information should be available through our web site or contact us for information of quarterly and annual payments.

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To register for Zetnet ADSL, please phone our Sales team on 0870 743 0565

Alternatively, you can register online at http://www.zetnet.com/internetservices/adsl/pricelist.htm

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The Zetnet ADSL registration process is very simple. It is a one-stop process for setting up your account and providing your payment details. You will go through a series of screens online, entering the data required and clicking OK, Yes or Submit when you have completed each screen. In doing this you will, when prompted:

• Check your phone line can receive Zetnet ADSL
• Select the package / option you wish to subscribe to.
• Enter your personal information and accept our Terms of Use
• Confirm your personal information
• Enter your credit or debit card details

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Zetnet is working hard to get new customers connected as quickly as we can. It can take up to 10 working days to activate Zetnet ADSL on your line. On average it takes about a week.

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