 The UK's longest established independent ISP |
| Complaints Procedure |
Zetnet Ltd will refund monies where it can be reasonably proved they were taken / invoiced inappropriately or inaccurately or where the service(s) were ordered without relevant authority.
If you should have cause to complain about our service, please contact customer.service@zetnet.net in the first instance or, alternatively, write to:
Customer Service, Zetnet Ltd, 23 New Mount, Manchester, M4 4DE.If you have not received an acceptable answer to your complaint within 10 working days, please contact our Managing Director at the following address:
The Managing Director, Zetnet Ltd, 23 New Mount Street, Manchester, M4 4DE.If we have not resolved your complaint to your satisfaction after 12 weeks or if you have received a letter from us saying that your complaint has reached "deadlock", you may make a complaint through an independent alternative dispute resolution scheme. We can provide you with details of this service.
This Code of Practice is published on our Web site. Additional copies are available on request and free of charge to any domestic and small business customer.
This Code has not yet been approved by Ofcom for the purposes of section 52 of the Communications Act 2003. The Guidelines for producing codes of practice are available in a PDF file on Ofcom's Web site
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Contact our sales department:
0870 743 0565 or sales@zetnet.com |
Copyright Zetnet Ltd 2005. All rights reserved.